Shipping policy

Shipping Policy

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery We offer the following shipping options within the United States:

  • Standard Shipping (5–7 business days) — calculated at checkout

  • Expedited Shipping (2–3 business days) — calculated at checkout

International Shipping MICHEL ships to select international destinations. International orders may be subject to customs duties, taxes, and fees upon arrival, which are the responsibility of the customer. Delivery times vary by destination.

Order Tracking Once your order ships, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.

Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your contact email]. We will work with the carrier to resolve the issue promptly.

Pre-Loved Items As a curated resale boutique, all items are thoroughly inspected before shipment. Each piece ships in protective packaging to preserve its condition.